Terms of service


Yoinkin – Terms of Service



Last updated: December 2025


Welcome to Yoinkin. By accessing or using our website (the “Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our Site.


These Terms apply to all users of the Site, including customers, visitors, browsers, vendors, merchants, and contributors of content.





1. General Conditions



By using our Site, you represent that:


  • You are at least the age of majority in your state or province, or
  • You have permission from a parent or legal guardian to use this Site.



We reserve the right to refuse service to anyone, at any time, for any reason.


You agree not to use the Site or our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or harmful code.





2. Products & Services



All products listed on the Site are subject to availability. We reserve the right to:


  • Modify or discontinue products at any time
  • Change prices without notice
  • Limit quantities or refuse orders



We are not responsible for any damage, injury, or loss caused by misuse of our products, including but not limited to:


  • Incorrect sizing
  • Pets chewing, tearing, or ingesting items
  • Allergic reactions
  • Supervision issues
  • Improper handling or storage



By purchasing from Yoinkin, you agree to use all products at your own risk.





3. Accuracy of Information



We strive to provide accurate, up-to-date information. However:


  • Errors, inaccuracies, or omissions may occur
  • Product descriptions, pricing, availability, shipping times, and promotional information may change at any time



We are not liable for any such inaccuracies.





4. Billing & Account Information



We may:


  • Refuse any order you place with us
  • Limit or cancel quantities per person, household, or order
  • Update or correct billing/shipping information if needed



You agree to provide current, complete, and accurate account information for all purchases.





5. Third-Party Tools & Links



Our Site may provide access to third-party tools, apps, or links that:


  • We do not monitor
  • We do not control
  • We do not endorse



You use all third-party integrations at your own risk.

We assume zero liability for any issues caused by third-party apps, websites, services, or tools.





6. User Comments, Reviews & Submissions



If you submit reviews, comments, photos, or any user-generated content:


  • You grant us permission to use, edit, publish, and distribute it
  • You agree not to submit unlawful, harmful, or misleading content
  • We are not liable for any user-submitted content



We may remove content at our discretion.





7. Prohibited Uses



You are prohibited from using the Site:


  • For any unlawful purpose
  • To violate regulations, laws, or rights
  • To harass or harm others
  • To upload harmful code
  • To attempt to compromise security
  • To copy or extract website content without permission



Violation may result in termination of service.





8. Limitation of Liability



To the fullest extent permitted by law:



Yoinkin, its owners, employees, partners, and affiliates are NOT liable for:



  • Any injuries or damages caused by pet toys, treats, accessories, or any other product
  • Any allergic reactions, choking, ingestion, or pet behavior issues
  • Any lost profits, data, or business interruption
  • Any misuse, mishandling, or modification of products
  • Any delays, shipping issues, or carrier errors
  • Any website downtime or technical issues
  • Any indirect, incidental, special, punitive, or consequential damages



All products should be used with proper pet supervision. You assume full responsibility and risk when using our products.


If a court decides liability exists despite this clause, our liability is limited to the amount you paid us for that order only.





9. Indemnification



You agree to indemnify, defend, and hold Yoinkin harmless from any claims, losses, damages, costs, or attorney fees made by any third party due to:


  • Your use of the Site
  • Your misuse of our products
  • Your violation of these Terms
  • Your violation of any rights or laws






10. Governing Law



These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.





11. Changes to Terms



We may update these Terms at any time. Changes take effect immediately once posted on this page. It is your responsibility to review this page periodically.


Your continued use of the Site after changes are posted means you accept the updated Terms.





12. Contact Information



For questions regarding these Terms:


📩 support@yoinkin.com

 

An Arbitration Agreement helps avoid costly litigation by ensuring any disputes are subject to Alternative Dispute Resolution. Litigation (aka “going to court”) is time consuming and expensive, trials can drag on for years, and attorney’s costs can quickly add up. In addition, a large class of shoppers with similar complaints could sue together (a “class action lawsuit”). Companies found at fault in class actions lawsuits can be found to be at fault for millions of dollars of liability.

Arbitration has been used effectively to avoid a class action lawsuit. Recently, arbitration agreements have been specifically upheld by federal courts as they pertain to SMS/Email customers so long as the Arbitration Agreement is clearly called out in the Terms of Service. 

By consenting to yoinkin’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords (such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL,’ or ‘QUIT’), or to use the unsubscribe link provided. We will also honor any other requests that clearly express your desire to opt out, including phrases like ‘please opt me out.’ We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at [LINK to your contacts page or form, or email address] for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy  to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement:

1. Arbitration:

By using or purchasing Yoinkin products or services, you agree that any controversy, claim, action, or dispute between you and Yoinkin arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of Yoinkin’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.  

  1. Arbitration Procedures:

Claims shall be heard by a single arbitrator. Arbitrations shall be held in [County, State, USA], but the parties may choose whether to appear in person, by phone, or through the submission of documents.  The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the [State], without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.

  2. Exclusion from Arbitration:

Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of [Brand]’s products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to [insert address].  Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with [Brand]. You are responsible for ensuring [Brand]’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt.  Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.

2. Class Action Waiver:

You and yoinkin agree that you may bring or participate in Claims against yoinkin only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.  Unless both you and yoinkin agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.